Hake’s Auctions is seeking a new shipping manager at their office in York, Pennsylvania. The principal duties for this position are divided into administrative, production, customer service, and special projects regarding the operation of the Hake’s Auctions unit of Diamond International Galleries. The shipping manager will report directly to Hake’s president.
Primary administrative duties include the responsibility of coordinating all shipping and receiving operations at the location and inventorying and purchasing all shipping materials.
Shipping and receiving duties include understanding the grade, value, sturdiness, delicacy, and special considerations of all collectibles shipped on one of a kind non-replaceable items that should be handled, packed, and shipped as such. Additional duties in this area include filing damage claims with the appropriate shipping company, preparing mailing list and mailing auction catalogs, comparing contents packed/received for shipping to billing/packing documents, noting any condition or content deviations from lists, following up on deviations and resolving them as appropriate, and coordinating activities with other staff.
These duties also include developing, maintaining, and advancing relationships with shipping providers and other subsidiary functions related to packaging and shipping supplies.
Production duties include providing assistance in the various areas of production for auction and sales catalogs and other publications such as checking in numbering items for an auction, setting the order of items for catalog layout and assisting in other tasks to ensure deadlines are met. Working knowledge of pop culture collectibles and Americana, as well as the history of items and values is also needed, as is the ability to research items to see if they fit the criteria needed for inclusion in an auction. Previous experience in selling collectibles at shows and online is essential.
Customer service duties are assisting in customer relations, including but not limited to entering telephone bids during auctions and providing additional information to customers beyond what is available in catalogs or on the internet. There will also be interactions with consignors to coordinate the shipment of any returning items.
Special projects duties also include responding to any request made by Hake’s president, including being able to set up, tear down, and staff a booth at various comic book conventions and collectibles trade shows, picking up collections from remote locations and properly packing and transporting those items as well as maintaining Hake’s eBay listings and internet only auctions via Hake’s website. This requires taking photos of all items, pricing and describing them, and shipping the items. The shipping manager is also responsible for all customer service aspects as related to eBay. As such, a strong background as a collector/dealer is needed for all non-shipping aspects of the job.
Those interested in applying for this position should submit a résumé and salary requirements to jobs@diamondcomics.com.
